How can we help?
Find answers to common questions about your account, data and journeys.
OnArriveBien supportContact us
Account and access
Where can I find my credentials?
They are provided directly by your school. If you have not received them or they no longer work, contact the school administration first.
I forgot my password.
Your school can issue new temporary access. Support will never ask for your current password.
Why must I change my credentials at first sign-in?
This replaces the temporary credentials created by the school with details known only to you.
How do I delete my account?
Email contact@onarrivebien.fr with your school and account ID to request deletion.
Address and privacy
Can other families see my address?
No. Your address is used for proximity calculations. Only a rounded distance or deliberately offset area is shown, rather than your profile address. Accepted participants can see the exact meeting point for a journey; it can also be shared in a conversation.
Can my school read my messages?
No. Schools cannot access private conversations. Moderators may access one for a report or safety risk, and that access is logged.
Can I change my address?
Yes, in account settings. Suggestions will be recalculated from the new position.
Journeys and messaging
Does OnArriveBien reserve a seat?
No. The platform helps families connect. Parents agree together on availability, meeting point, time and confirmation.
What happens when a journey is cancelled?
The cancelled occurrence appears in the calendar and affected participants receive an alert in their account.
How do I report behaviour?
Open the relevant conversation and use the report tool. You can also block the account immediately to stop communication.
Must I install an app?
No. OnArriveBien works in a modern browser on desktop and mobile. The OnArriveBien app is also available on iPhone; installing it is optional.